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Frequently asked questions for the HONOR Magic7 Pro

  • Answer:

    To make transferring files and settings as easy as possible, Huawei has released an app: Phone Clone. Install the app on your old and your new device, connect it to the same network and you can get started right away!

    Huawei Phone Clone also works with iPhones and Android devices that are not made by Huawei. Download the app in the App Store or in the Google Play Store.

  • Answer:

    Your phone's storage space can get full by storing lots of apps, photos, videos, music, or contacts. This is very annoying, because it makes your phone slow and you won't be able to download new photos or apps. Unfortunately, your phone's memory cannot be expanded with a memory card. But there is another solution: use cloud storage. You can upload photos and videos to the Cloud and then delete them from your phone. The files remain accessible on your phone via the Cloud, but no longer take up space on your device. This way, your phone stays fast and you have room for new apps. Examples of Cloud storage include iCloud, Dropbox, Google Drive, and Microsoft OneDrive.

  • Answer:

    If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:

    1. Go to Settings;
    2. Click on Accounts and see if there are any Google Accounts in there;
    3. Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.
  • Answer:

    Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

    That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

  • Answer:

    As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.

    Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.

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